How it works
EATING WELL HAS NEVER BEEN SO EASY
Choose your dishes, decide how you want to order, and we'll take care of the rest. We cook fresh in Marbella and offer you different options for delivery or pickup.
CHOOSE THE DISHES YOU LIKE BEST
Select your favorite dishes and decide how you want to order: a one-time order or a subscription with discounted prices.
Choose the number of dishes you need and customize your selection based on your preferences.
WE COOK AND PREPARE YOUR ORDER
We prepare your fresh dishes in our kitchen in Marbella, in small batches and using carefully selected ingredients.
We organize each order according to our production and delivery cycles.
OPEN, HEAT UP, AND ENJOY
Have your order delivered to your home, pick it up at one of our pickup locations, or pick it up directly at EatSana. Then all you have to do is heat it up and enjoy.
Your meals arrive chilled and are ready to enjoy in just a few minutes.
Frequently Asked Questions
CHOOSE HOW YOU'D LIKE TO ORDER
ONE-TIME ORDER
Choose your dishes and order whenever you want, with no strings attached.
SUBSCRIPTION Enjoy special prices with a minimum commitment of 2 orders. After that, you can pause, skip deliveries, or cancel as needed.
CHOOSE HOW YOU'D LIKE TO RECEIVE IT
HOME DELIVERY
Tuesday · Thursday · Saturday
Shipping starting at €6.80, calculated based on weight and destination.
Free shipping on orders of €150 or more.
PICKUP LOCATION
Free pickup at our available locations.
PICKUP AT EATSANA
Free pickup directly from our kitchen in Marbella
OUR ORDER SCHEDULE
Sunday before 8:00 p.m. → delivery on Tuesday
Tuesday before 8:00 p.m. → delivery on Thursday
Thursday before 8:00 p.m. → delivery Saturday
Orders placed after the cutoff time are automatically carried over to the next available cycle.
¿CUÁL ES LA DIFERENCIA ENTRE UN PEDIDO ÚNICO Y UNA SUSCRIPCIÓN?
The dishes and quality are exactly the same. The main difference lies in the price and how often you place orders.ONE-TIME ORDERChoose your dishes and place an order whenever you want, with no commitment, at the regular price.SUBSCRIPTIONEnjoy preferential prices when placing recurring orders. The subscription requires a minimum commitment of 2 orders, and after that, you can pause it, skip a delivery, or cancel it according to your needs.
CAN I CHANGE THE MEALS IN MY SUBSCRIPTION?
Yes. You can change your selection of upcoming dishes within the specified time frame before each production cycle.
CAN I PAUSE OR SKIP A DELIVERY OF MY SUBSCRIPTION?
Yes. After the minimum commitment of 2 orders, you can pause, skip deliveries, or cancel according to the terms of your subscription.
CAN I CANCEL OR MODIFY MY ORDER?
You can modify or cancel your order as long as it hasn't gone into production yet.
Each delivery cycle has a specific cutoff time. Once the cycle has closed and preparation has begun, we can no longer guarantee any changes or cancellations.
If you have a subscription, you can manage your upcoming orders within the timeframes specified in your account.
When will I receive my order?
We'll do our best to ship your order as soon as possible. Once it's shipped, you'll receive an email with more information. Delivery times vary depending on your location.
CAN I CHOOSE THE DELIVERY TIME?
At this time, home deliveries are made during an approximate time window between 12:00 p.m. and 2:00 p.m.
We cannot guarantee an exact delivery time within that time frame.
We are working to expand and improve our delivery options in the coming weeks.
If you have a special request, you can let us know when you place your order, and we'll do our best to accommodate it, although we cannot guarantee it.
WHAT HAPPENS IF I'M NOT HOME ON THE DAY OF DELIVERY?
It is the customer’s responsibility to be available at the specified address during the scheduled delivery window. If you are not available during the first delivery attempt, we will make a second attempt the following day. If delivery is still not possible during this second attempt, the order will be considered undeliverable due to the customer’s absence. The order amount and applicable fees will be charged, and we will not be able to reship the order or issue a refund.Please make sure someone is available to receive the meal and refrigerate it properly.
CAN I PICK UP MY ORDER AT A PICKUP LOCATION OR AT EATSANA?
Yes. You can choose between home delivery, pickup at one of our available pickup locations, or pickup directly at EatSana in Marbella. During checkout, simply select your preferred delivery or pickup option. There, you can view the options available for your order. Pickup at available locations and pickup directly at EatSana are free of charge.
HOW MUCH DOES SHIPPING COST?
Home delivery starts at €6.80.
The price is calculated based on the total weight of the order and the delivery area. The exact amount will be displayed before you confirm your purchase.
Free home delivery is available for orders of €150 or more.
You can also pick up your order for free at one of our pickup locations or directly at EatSana in Marbella.
For businesses, delivery terms and charges are determined based on commercial agreements negotiated individually with each customer.
HOW IS FOOD TRANSPORTED?
Your orders are shipped under refrigerated conditions by a professional carrier that is specialized and certified for food transport. The cold chain is maintained throughout shipping, with a controlled temperature of approximately 4 °C, to ensure the safety, freshness, and quality of the meals until delivery. Once you receive your order, immediately store it in the refrigerator at a temperature below 4 °C.
WHAT SHOULD I DO WHEN I RECEIVE MY ORDER?
Store the dishes in the refrigerator immediately after receiving them. Keep them refrigerated at a temperature below 4 °C until you are ready to eat them.
HOW LONG DO THE DISHES LAST?
Our dishes are prepared to last 3 days when refrigerated.
Always check the best-by date on the label of each dish and keep them refrigerated at a temperature below 4 °C.
CAN I FREEZE THE MEALS?
Yes. If you won't be eating your meal within the time frame indicated on the label, you can freeze it at home before its expiration date.
To ensure the best possible quality, we recommend freezing it as soon as possible and storing it at –18 °C.
Always thaw it in the refrigerator and eat it as soon as possible once it has thawed. Do not refreeze a dish that has already been thawed.
Freezing food at home may slightly affect the texture of some ingredients, so we recommend eating the dishes fresh whenever possible.
HOW DO I HEAT UP MY DISHES?
Each dish has specific heating instructions on the label. Depending on the recipe, you can heat it in the microwave or in the oven.
As a general guideline, many dishes can be heated in a microwave at 800 W for a few minutes, always following the instructions on the label. You can also use the oven when recommended.
Some dishes can also be adapted for the air fryer, although we don't yet have specific instructions for all the recipes.
For best results, always follow the reheating instructions for each dish.
WHERE ARE THE DISHES PREPARED?
All of our dishes are prepared in our kitchen in Marbella.
We operate on a small-scale basis and follow hygiene, food safety, and quality control protocols throughout the entire process.
ARE THERE VEGETARIAN, VEGAN, OR GLUTEN-FREE OPTIONS?
Yes. Our menu includes a variety of options depending on availability and the season.
You can review the details of each dish and choose the options that best suit your preferences.
DO YOU HAVE OPTIONS FOR ALLERGIES OR INTOLERANCES?
Information about ingredients and allergens is available on our menu items.
If you have a food allergy or intolerance, always check the information provided before placing your order.
WHAT HAPPENS IF MY ORDER ARRIVES WITH A PROBLEM?
If you notice any issues with your order, please contact us as soon as possible, providing your order number and, if necessary, sending us a photo. We will review each case individually. Depending on the issue, we may add a replacement dish to your next order or issue a refund. Our goal is always to find a quick and fair solution.